Contact

Thanks for using DNS Lookup. If you have questions, feedback, or need help interpreting a result, you can reach our team at [email protected]. We read every message and use your input to improve the tools and the documentation.

The fastest way to get a helpful reply is to include clear details about what you tested. For example, note the hostname or IP, the record type or port, the time of the test, and any error message you saw. If a result looks inconsistent, include a screenshot or the raw output so we can reproduce it.

What we can help with

Response times

We typically respond within 1–3 business days. If your request is time-sensitive, please note that in the subject line. Support is provided in English. We may not be able to respond to every message, but we review all feedback and prioritize issues that affect reliability or security.

When possible, include the time zone that matters for your question (for example, UTC or your local time). If the issue is intermittent, note whether it occurs at specific hours or during peak traffic. This context helps us evaluate whether the problem is related to caching, propagation, or network congestion.

Reporting abuse or security issues

If you believe someone is using the Service for unauthorized scanning, or if you discover a vulnerability, contact us immediately. Please include as much context as possible, such as timestamps, affected URLs, and evidence of misuse. We take responsible disclosure seriously and will coordinate on remediation.

Partnerships and requests

We are open to collaboration with educators, hosting providers, and network teams that want to embed or reference these tools. If you are interested in integration or wish to request a feature, send a short description of your use case and expected audience size.

We also welcome content suggestions. If you notice an explanation that could be clearer or you want a new troubleshooting guide, let us know. We prioritize updates that improve accuracy, reduce confusion, and make it easier to learn networking concepts while you use the tools.

Frequently asked questions

Do you offer a public API? At this time, the tools are intended for interactive use. If you need programmatic access or bulk testing, email us with your requirements and we can discuss options.

Can you customize a tool for my organization? We may be able to assist with customized deployments or white‑labeling for internal use. Provide your goals, target features, and timeline, and we will evaluate feasibility.

How do I report a bug? Describe the steps to reproduce the issue, the expected result, and the actual result. If possible, include the browser and operating system version.

Why do results differ from my local tools? Our tools test from the server’s network and may not match your local resolver or route. Provide both sets of results so we can help identify the difference.

Can you remove ads or provide an ad‑free version? Advertising helps fund infrastructure and ongoing improvements. If you need a custom or ad‑free deployment for internal use, email us with your requirements and we will discuss available options.

How should I format a request? A short summary in the subject line and a bullet list of steps and results in the body is ideal. This makes it easier for us to reproduce the issue and respond quickly.

Mailing address

We operate as an online service and do not currently publish a physical mailing address. If a postal address is required for a formal inquiry, contact us by email and we will provide appropriate details.

We appreciate your interest in DNS Lookup. Your feedback keeps the tools accurate, reliable, and easy to use. Send us a message any time—we are listening.

By reaching out, you help shape the roadmap and improve clarity for the entire community. Thank you for taking the time to share your experience.